Privacy Policy

Who We Are

K9 Web Design is a web design service specialising in websites for pet businesses across the United Kingdom. Our website address is k9-webdesign.com. We are committed to protecting your privacy and handling your personal data transparently.

What Data We Collect

We collect personal data that you voluntarily provide to us. This includes:

• Your name, email address, and phone number when you use our contact form
• Your business name and type of pet business
• Payment and billing information when you subscribe to our services (processed securely by Stripe)
• Content you provide for your website, including text, images, and business details

We also collect limited technical data automatically:

• Session cookies required for the website to function
• CSRF tokens for form security

We do not use third-party tracking cookies, analytics scripts, or advertising pixels.

Why We Collect It

We use your personal data for the following purposes:

• To respond to your enquiries submitted through our contact form
• To provide, maintain, and improve the web design services you have subscribed to
• To process payments and manage your subscription
• To send you important information about your account or service changes
• To improve our website and services

How We Store Your Data

Your personal data is stored securely on servers located within the United Kingdom and the European Economic Area. We use industry-standard security measures to protect your data, including encryption in transit (SSL/TLS) and secure access controls.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you become a client, in which case your data is retained for the duration of our business relationship and for a reasonable period afterwards.

Third Parties

We only share your personal data with third parties when it is necessary to provide our services:

• Stripe — processes subscription payments securely. Stripe has its own privacy policy and is PCI DSS compliant.
• Postmark — delivers transactional emails on our behalf, such as contact form notifications and account communications.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Cookies

Our website uses only essential cookies that are required for the site to function correctly:

• Session cookie — maintains your session while browsing the website. This cookie is deleted when you close your browser.
• CSRF token — protects our forms against cross-site request forgery attacks. This is a security measure, not a tracking mechanism.

We do not use any third-party cookies, tracking cookies, or advertising cookies.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data
• Right to data portability — you can request your data in a structured, commonly used format
• Right to object — you can object to the processing of your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

International Clients

For clients outside the UK, we comply with applicable data protection regulations including GDPR for European clients. Your data is processed and stored in accordance with the same standards we apply to all clients, regardless of location.

Contact Us About Your Data

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

• Email: hello@k9-webdesign.com
• Post: K9 Web Design, United Kingdom

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.